Knowledge Base

MY FIRST VISIT

Frequently asked questions about your first visit

How do I enter the Gym?

You can enter the gym with your designated PIN. It will be given to you once you sign up for your membership.

What if I need help while I’m in the Gym?

Trainers, coaches and assistants will always be available to help you if you need anything.

MEMBERSHIP

Frequently asked questions about being a member of the Gym

How old do I need to be to join the Gym?

You need to be 18 years or older to join a Hi-End Fitness Program.

Can I trial the Gym before joining?

Yes, you may! Call us or submit an inquiry form to know more.

Can I freeze my membership?

Yes! You can freeze your membership ONCE.

Can I get a student discount?

Yes! Just present your school ID and you’ll be good to go!

FACILITIES & EQUIPMENT

Frequently asked questions about our facilities

Will I be shown how to use the equipment?

Yes! This is one of the first things that will be taught to you by your trainers and gym staff.

Are there lockers?

Yes, there are lockers available for gym members.

Does the facility include sauna, steam, spa and pool?

Yes!

Do you provide parking at The Gym?

Yes! We have parking slots available nearby.

SECURITY

Frequently asked questions about the security

Is there CCTV at the Gym?

Our gym is fully equipped with a high-end surveillance system. You won’t have to worry about anything!

Is the the gym website secure?

The website is 100% secure. Your info is safe with us.

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